Frequently Asked Questions
Everything you need to know about shopping for furniture and home decor at Mocka.
How long will it take for my furniture to be delivered?
Delivery times vary by location. Metro areas typically receive orders within 3-5 business days, while regional areas may take 7-10 business days. You will receive a tracking link as soon as your order leaves our warehouse.
Does Mocka furniture come with a warranty?
Yes, all Mocka products come with a standard 12-month warranty against manufacturing defects. We are committed to providing quality pieces that stand the test of time in your home.
What is your return policy if I change my mind?
We offer a 30-day change-of-mind return policy. Items must be in their original, unassembled packaging. Please note that return shipping costs are the responsibility of the customer for change-of-mind returns.
Does the furniture arrive pre-assembled?
Most Mocka furniture is designed for flat-pack delivery to keep shipping costs low. Each item includes detailed, step-by-step assembly instructions and all necessary hardware.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip Pay.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery progress.